FAQ

1. When will my order ship?

US Orders: Processing takes 3-5 business. Any delays will be announced via our Twitter and banner at the top of the store's page.

CAN Orders: Processing takes 5-7 business days. Any delays will be announced via our Twitter and banner at the top of the store's page. Please be aware, you may be responsible to pay for customs for your order.

2. When will I receive my preorder product?

Normal processing time for preorders take place between 4-7 weeks. However, due to holiday shipping / scheduling, that date range is not always guaranteed. Any order that has a preorder item included will ship once all items are in stock.

3. Can I ask for a refund / exchange?

No returns/exchanges are available for this store. However, if you have any questions / issues with your order, please contact us at orangekittystudio@gmail.com

5. Can I cancel or modify my preorder?

Unfortunately, we are unable to cancel or modify preorders once they have been placed. We recommend double-checking your order details before completing the preorder process. If you have any concerns or questions about your preorder, please contact us at orangekittystudio@gmail.com

5. Do you ship to locations outside of Canada and the United States?

Due to increasing prices of shipping, VAT, packaging laws, and reoccurring shipping issues, Orange Kitty House will not offer sales directly to customers outside of Canada and the United States.

While we cannot recommend any specific proxy companies, we would advise to research shipping-proxies for any order made for your location if needed. 

We will continue to monitor the situation, and if a change arises, we will update customers via social media and store announcements.

Thanks for your understanding!